Thursday, May 2, 2024

What is Work Design? Materializing your Future of Work by Antonio Cesare Iadarola Studio Wé stories

work design

By identifying mechanisms to cycle back and forth between well-defined factory-style tasks and collaborative studio modes when appropriate, an agile approach can considerably reduce the trade-off between efficiency and adaptability. When, however, the environment is unstable and uncertain, discrete tasks are harder to define, and therefore organizations cannot rely on a sequence of clearly defined steps. For example, product development teams often face challenges for which there is little precedent. Contingency theory holds that in unpredictable environments like new product development, organizations rely more on things like training and collaboration and less on routinization and careful specification. Developing a breakthrough product or service usually can’t be organized like a factory assembly line.

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And in fact, Microsoft’s recent Work Trend Index discovered that while 87 per cent of employees believe they are highly productive, only 12 per cent of CEOs agree. Fast forward to today, and increasingly we are living and working in a more dynamic and ever-changing world, one that demands greater agility and flexibility than ever before. These days it seems that priorities are shifting constantly, technology is updating continually, and people are moving on, up, and sideways with increasing frequency, not to mention the increasing ferocity of challenges in our external environments (climate change, pandemics, need we name a third?).

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The difference between positive and negative reflects the universal differentiation between the positive and the negative, which is rooted in our neurophysiology and how we appraise each encounter with the environment (Barrett, Mesquita, Ochsner, & Gross, 2007). Negatives typically loom larger than positives and have a stronger impact on negative aspects of employee functioning, while positive aspects are more predictive of positive outcomes (Baumeister, Bratslavsky, Finkenauer, & Vohs, 2001). This suggests that having a mindset that looks at both job demands and job resources allows scholars and managers alike to take a balanced perspective on the beneficial and detrimental characteristics of a job. New developments in the job-design literature also focused on the relations between the job characteristics and outcomes. The Demand-Induced Strain Compensation model (DISC model; de Jonge & Dormann, 2003), for example, further refined job-design theory by qualifying the interaction between job demands and job resources. Specifically, the DISC model assumes that job resources have more potential to buffer the negative effect of job demands on employee well-being when the demands, resources, and outcomes are all physical, cognitive, or emotional.

work design

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When organizations make the mistake of both structuring well-defined work collaboratively and ambiguous work serially, the result is a highly inefficient process we call the axis of frustration. For example, in the scrum approach14 (one version of agile), the work is not divided into a few major phases but rather into multiple short “sprints” (often one to two weeks in length) focused on completing all of the work necessary to deliver a small but working piece of software. At the end of each sprint, the end user tests the new functionality to determine whether or not it meets the specified need. While the management literature has correctly highlighted the importance of allowing employees to stop the line,11 what happens after the cord is pulled might be more important. During a recent visit we took to a Toyota supplier in Toyota City, Japan, we observed that one operator on the factory floor was struggling to complete her task in the allotted time, and so she hit a yellow button, causing an alarm to sound and a light to flash.

work design

John Friedman Alice Kimm Architects (JFAK)

NASA's Dragonfly to Proceed with Final Mission Design Work - Science@NASA

NASA's Dragonfly to Proceed with Final Mission Design Work.

Posted: Tue, 28 Nov 2023 08:00:00 GMT [source]

A 12-month program focused on applying the tools of modern data science, optimization and machine learning to solve real-world business problems. He is an expert on global leadership and work design, knowledge transfer, talent retention, and culture and language in global organizations. For years, management thinkers assumed that there were inevitable trade-offs between efficiency and flexibility — and that the right organizational design for each was different. But it’s possible to design an organization’s work in ways that simultaneously offer agility and efficiency — if you know how.

Check Out Amazon’s Connection Tree Design at their Seattle Office

The Eureka Ergonomic Two-Drawer Electric Standing Desk has a genuine leather finish. The quiet dual-motor lift system can increase the desk’s height from 34 to 52 inches. The desktop is 55 inches in length by 23.6 inches wide and has a maximum weight capacity of 220 pounds. It includes a built-in outlet, built-in USB port, wireless charger, two drawers, and a movable monitor shelf. These are some of the items that can help you create a stylish, comfortable, and ergonomic office space.

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The personality trait of neuroticism may, for example, cause employees to report higher job demands, while extroverted employees experience more job resources (Bakker et al., 2010). Moreover, recently, it was also shown that job characteristics may change employees’ personality (Wu, 2016). A final consideration is that particular personal aspects may also make employees more vulnerable to the negative impact of job demands or make it more difficult to benefit from positive aspects. In keeping with the approach of the JD-R, the differentiation between job resources and job demands is maintained as a valuable framework for grouping job characteristics. For example, not all job characteristics can be easily classified as either a job demand or a job resource (e.g., job security could be a resource, while job insecurity could be a demand). However, within the IWD model it is maintained that various positive and negative events are not simply opposite ends of the spectrum (e.g., the absence of aggressive or troublesome patients doesn’t necessarily turn patient contacts into positive experiences; Hakanen, Bakker, & Demerouti, 2005).

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The freelance workers decide how, when and where they work — but the company screens applications, provides a predefined pricing structure, and monitors projects. External contractors are used only occasionally, and work autonomy is relatively low due to a top-down approach to allocating and monitoring tasks. It is also important to identify the help chain — the sequence of people who support those doing the work. In manufacturing, the help chain starts with a machine operator and extends from foremen to supervisors all the way up to the plant manager. In software, the help chain often begins with an engineer and moves through the team leader to more senior managers, ultimately ending with the customer.

The immediate, i.e., individual-level, outcomes of job design are here grouped in terms of health and well-being, cognitions and learning, attitudes, and behaviors (Cordery & Parker, 2012; Humphrey et al., 2007). The IWD model thus goes beyond mere well-being, core task performance, absenteeism, and turnover. Moreover, it would be interesting to see more research on the differentiated results of particular job characteristics. This is in line with the meta-analysis findings that motivational characteristics may, for example, explain more variance in performance than social characteristics, but the latter seemed to be most important in the prediction of turnover intentions (Humphrey et al., 2007).

For optimal results in redesigning work, we recommend that you consider the key themes of the SMART Work Design model described above to guide you in the redesign process. This will help you ensure that work is meaningful and stimulating for your employees. But redesigning work doesn’t necessarily require drastic or organisation-wide changes to the way things are done. In fact, small tweaks to the way tasks are done or the way employees interact at work can have significant positive outcomes for employees and the organisation alike.

The negative effects of Taylorism eventually led to the development of several less mechanistic and more motivational work designs, including social and psychological approaches. A considerable body of research established the importance of job design for employee attitudes toward work, such as organizational commitment, job involvement, and job satisfaction (Humphrey et al., 2007). Meta-analytic results, for example, show that job demands explain 28% of the variance in job design, while job resources can explain no less than 62% to 85% (Humphrey et al., 2007; Nahrgang et al., 2011).

The more integrative view may be more beneficial, because motivational job characteristics may also have an impact on biological functioning (e.g., heart disease), and the best results may be achieved when ergonomic and motivational factors are jointly considered. For example, Das, Shikdar, and Winters (2007) found that drill press operators who had the most ergonomic tools and received training were more satisfied and performed better than their counterparts who also could use the ergonomic tools but didn’t receive any training. Rather than considering both aspects separately, seeing all structural work aspects as a demand, Karasek argued that job demands and job control have to be examined in combination, as the effects of each may be fundamentally different depending on the level of the other.

Just like the vitamin model, the JD-R model focuses on employee well-being as a crucial outcome. Notably, thus far, the job-design literature focuses on relatively changeable and positive personal characteristics. However, more stable personal characteristics may also play a role, as they may shape employees’ directedness to particular goals and thereby equally serve as antecedents and moderators of job characteristics (Barrick, Mount, & Li, 2013).

For example, Holman et al. (2012) showed that blue collar workers in a vehicle manufacturer improved their learning strategies when being allotted job control, while solving complex problems. Similar results were found in a diary study (Niessen, Sonnentag, & Friederike, 2012), where job resources, such as having meaning on one’s job, allowed employees to maintain focus and explore new information, which then led to employees’ thriving, defined as a combination of learning and high levels of energy. Apart from the social aspects, attention could also be paid to job characteristics at the team level.

Looking deep into the elemental structure of newsroom jobs and responsibilities — and investigating how it may contribute to untenable stress and the exodus of talent — is a bit more complex. That’s especially true in today’s news organizations, which typically still follow the DNA of decades-old job design. Today’s workplace experiences are driven by intensive collaboration and flexible built and digital environments.

In contrast, when work is ambiguous, even the best effort often needs to be revisited. If you find that a particular task often requires multiple iterations through the same set of steps, that’s a good sign that you are confronting ambiguity inefficiently. Knight’s “A Higher-Order Analysis of Work Design Characteristics,” which is currently under review. The information, references, links and tools on humanfactors101.com provide general guidance. The information provided may require tailoring to ensure that it is suitable and appropriate for application to your specific circumstances.

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